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Frequently asked questions
Short answers to what residents ask most.
What are the district office hours?
Sunday to Thursday during official working hours, except public holidays. The district has no officially published hours, so call 03 4973116 to confirm the hours and the address before you visit, or book an appointment on this site.
Which documents does my service need?
The Services & Permits page lists, for each service, the documents and fees the official local government services guide gives. Requirements can change, so confirm them at the technology centre when you apply.
How can I meet the head of the district?
Submit your request or complaint at the district’s technology centre. The district also takes part in the Governor of Alexandria’s public meeting for the western sector, which covers El Gomrok, West and El Agami districts, in the third week of each month; requests for it are filed beforehand at the technology centre.
How do I track a request I made at the technology centre?
Look it up by its number on the Local Government Services portal (lgs.gov.eg), or ask at the centre. The “Track your request” page on this site shows only appointments and messages sent through the site.
Where do I report a pothole or a broken streetlight?
On the Contact page, choose the “Report an issue” subject, or call the national government complaints line, 16528. Keep the reference number shown after sending to follow it up.
Links worth keeping
Official national portals that complement the district’s services. They open in a new tab.
- Local Government Services portalFile government requests online (External link)
- Unified government complaints portalTrack a complaint nationwide (External link)
- Alexandria GovernorateThe governorate’s official portal (External link)
- Ministry of Local DevelopmentThe ministry overseeing districtsIts website can’t be opened safely for now